FAQ
Assessment Payments
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chevron_rightHow can I pay my assessments?
Residents have two options for paying their assessments:
1. Mail a check with the coupon booklet they receive in the mail to:
Highgate Owners Association
c/o FirstService Residential
PO Box 30403
Tampa, FL 33
2. Pay online via ClickPay either by echeck or card by visiting their website here. -
chevron_rightHow much are assssments?
The assessment is paid monthly to Fairlington Towne Condominium and is $399 per month. The 2024 monthly assessment rate will be $406 per month beginning on January 1.
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chevron_rightWhy do I have to pay a monthly assessment?
The monthly assessments allow the Association to function and operate to preserve its assets and enhance the amenities and activities for the community. By paying these assessments it also provides residents with a number of benefits including, but not limited to, grounds maintenance, trash removal, pest control, replacement reserves, onsite maintenance, and more.
Community Information
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chevron_rightHow many units are in Fairlington Towne Condominium?
There are 300 units in Fairlington Towne Condominium.
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chevron_rightWhat is the difference between this website and the Resident Portal?
This website serves as a place where current and potential residents can review information for the community and provide insight into how the community operates in an easy to understand format. It is also a place where new residents can learn what it means to be a part of Highgate Owners Association.
The Resident Portal is strictly for current residents of the community. There they can submit work orders, review their account balance, access governing documents and other relevant information specific for community members, and update their contact information. -
chevron_rightWhen does the Board meet?
The board typically meets virtually on the last Thursday of the month at 7pm.
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chevron_rightWhere can I find Fairlington Towne Condominium governing documents and policies?
Owners of Fairlington Towne Condominium can view the governing documents and policies by logging on to the FSRConnect Resident Portal.
Landscaping Maintenance
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chevron_rightDoes Fairlington Towne Condominium provide landscaping maintenance?
The Association provides landscape maintenance service for all Common Areas of the community. The only areas that are not maintained by the Association are the Limited Common Element enclosed backyards. Residents are responsible for landscaping in their own enclosed backyards.
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chevron_rightI have an open work order for a landscaping concern, but I don't know the current status of it. How can I get an update on my work order?
Residents can check the status of their work order by logging on to the Resident Portal.
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chevron_rightI'm concerned about a tree on the Common Area. What should I do?
Residents should submit a work order through the Resident Portal and provide pictures and the location of the tree to management and why they are concerned about the tree. Management will provide this to the landscaping company to have them evaluate the tree and determine its condition.
If you have immediate concerns about a tree outside of normal business hours please contact the 24/7 Customer Care Center at 703-385-1133 to contact the management team.
Management
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chevron_rightHow can I contact the Management company?
The Portfolio Manager for Fairlington Towne Condominium is Austin Figueroa and can be reached by emailing austin.figueroa@fsresidential.com.
To reach the Customer Care Center residents can call 703-385-1133. -
chevron_rightWho is the Management company for Fairlington Towne Condominium?
FirstService Residential is the management company for Fairlington Towne Condominium.
Parking
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chevron_rightWhat are the parking rules for Fairlington Towne Condominium?
Parking spaces are available on a first-come, first-served basis. Vehicles may also be parked on N Dearing Street and must follow the rules of the City of Alexandria.
Resales/Selling Your Home
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chevron_rightHow do I order a resale package?
To order a resale package please visit the FirstService Residential website to place your order here.
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chevron_rightWhat happens after a resale package is ordered?
Within 14 days, the management team performs a thorough inspection of your home to determine if there are any outstanding violations. This includes any potential unapproved exterior modifications and maintenance items that need to be brought into compliance. After the inspection is complete the resale package will be sent to you with the violations, any outstanding assessments that are due, and the governing documents of the association.